Refund & Return Policy
We want you to be completely satisfied with your purchase
Returns
If you are not happy with your purchase, we will accept a return of an unused product within 30 days from the date of delivery of the products.
Once we receive the returned item will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order) post verification of the product at our warehouse. Refund shall be processed as per the applicable guidelines / notification / law passed by RBI from time to and it may take 07-14 days additional business days to reflect the same in your account.
How to Initiate a Return
Contact us at +91 97699 55691 or heritagechemicals.india@gmail.com with your order number and reason for return. We will provide return instructions within 24 hours.
Refunds
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be credited to your original payment method.
Non-Returnable Items
Perishable goods (food, flowers)
Intimate or sanitary goods
Gift cards & downloadable products
Customized or personalized items
Exchanges
We replace items only if they are defective or damaged. Contact us for exchange requests.
Questions? Reach us at +91 97699 55691 or heritagechemicals.india@gmail.com
Shipping & Payment Policy:
We endeavour to dispatch all products ordered within 48 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time when you place your order online. Heritage Chemical insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as evidence of delivery and fulfillment of your order.
DELIVERY CHARGES(based on selection) All domestic orders are delivered for free of charge
ADDITIONAL CHARGES There are no additional charges. The total payable amount is indicated on the individual items.
DELIVERY TIME This may vary depending on the delivery location and services of our logistics partner. However, we endeavour to deliver orders within 2 to 3Business days (excludes public holidays)
DELIVERY AREAS We deliver PAN India, For further information please call us on 9769955691 10 AM to 5 PM, Monday to Saturday on business days (excludes public holidays) or write to us at heritagechemicals.india@gmail.com
PAYMENT MODE You can pay by Cash on Delivery (COD), Online through Internet banking, Visa, MasterCard, American Express, Maestro, Debit cards, IMPS